Frequently Asked Questions
Everything you need to know about our handcrafted silver treasures.
What is the quality of the silver used in Zumorrud jewelry?
All our jewelry is handcrafted using genuine 925 Sterling Silver. This means every piece contains 92.5% pure silver, ensuring durability, shine, and a premium feel for long-term wear.
How should I care for my 925 silver jewelry to prevent tarnishing?
To maintain the luster of your pieces, we recommend storing them in a cool, dry place and avoiding contact with perfumes, lotions, and chlorine. Gently polish your jewelry with a soft microfiber cloth to remove any natural oxidation.
Do you offer international shipping?
Yes, we ship our handcrafted collections worldwide. Shipping costs and delivery times vary depending on your location and will be calculated automatically at checkout.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return or exchange unworn items in their original packaging within 30 days of delivery. Please note that custom-made pieces may have different terms.
Is Zumorrud jewelry nickel-free and safe for sensitive skin?
Yes, our 925 Sterling Silver is nickel-free and hypoallergenic, making it safe and comfortable for individuals with sensitive skin or metal allergies.
How can I track my order status?
Once your order is handcrafted and dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.