Returns & Exchanges

At Zumorrud, we want you to be completely satisfied with your handcrafted silver jewelry. If your purchase doesn't meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for return to receive a Return Authorization and shipping instructions.

2

Prepare the Package

Carefully pack your jewelry in its original Zumorrud packaging, ensuring the items are unworn and in their original condition to qualify for a refund.

3

Ship the Item

Affix the provided return label or use a tracked shipping service to send the parcel back to our quality control center.

4

Inspection and Refund

Once our artisans inspect the item, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing